[prbhat_gen]

My mother took the appointment for filing her passport application from Passport's website and was scheduled to appear in PO, Ghaziabad on 17/04/2008 at 11:30 AM vide their application no. GZBI00354108. But she was not allowed to enter the office by the security.

In continuation to their above act I send them a FAX on the same day, i.e. 17/04/2008, stating that my mother is not being allowed to enter the PO. But no response was extended by the PO and my mother had to return back without her application being entertained.

Again on 24/04/2008 my mother managed to file her application in person at PO, Ghaziabad. The application was supported by the verification certificate of a Group Captain, AF. She attached a DD of Rs. 2,000/- with the application, but she was compelled to deposit a cash of Rs. 2,500/- as the tatkal fees.

On PO's website it was been displayed that the passport was ready on 29/04/2008. But they didn't send the passport till date.

Again on 01/05/2008 we send a FAX to PO, Ghaziabad asking the reason for detaining the passport which went unreplied. The copy of the fax is attached herewith.

On 03/05/2008 we asked them some information under RTI 2005. The copy is attached herewith.

Please guide what to do next ?

Also on 24/04/2008 she was allotted a new file no. by PO, Ghaziabad