BSNL says my application does not ask for "information" and is "customer grievance"

[karira]

I had sent two Express Telegrams (these days there is no option of sending ordinary Telegram) to CIC in New Delhi on 21 May 2009. Total expense for the 2 telegrams was Rs. 410.00

The telegrams were delivered on 26 May 2009 - after 5 days.

I filed the attached RTI with BSNL and now the PIO has replied that what I have asked is not information as defined in Sec 2(f) and is only a "customer grievance" !

Please give some solid grounds for First Appeal.

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[Hossain]

Sponsorer

BSNL is one Public Authority famous for flouting the RTI Act.
I have similar experience.In my case, they simply sent an acknowledgement of my RTI request. Moreover, the FAA did not even bothered to give any decision.
Finally I have preferred an appeal before the CIC, which is pending.

[rajub]

The reply of PIO that the information other than points 10 and 11 is not available in material form is patently false for following reasons.

1] The telegram delivered contains date and time of booking (or actual sending) and date and time of delivery. The recipient has to sign the acknowledgement which mentions this information.

2] If the names and designations of employees performing designated work are not known how the responsibility can be fixed for any wrong doing at later date? Moreover in the absence of this information how the functioning of the department is monitored? Will there not be a total chaos as nobody knows who is doing what?

I have filed a FA on the similar lines to a different PA. The outcome is awaited.

[karira]

Attached is the First Appeal which I have filed with the FAA of BSNL.

[rajub]

Awaiting the response from FAA.

Please keep us posted.