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  1. #1
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    Ramasubramaniam Krishnan
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    Default Telephone not functioning for the past 3 months


    Dear Sir,

    Chennai Telephone no.044-2.x.x.x.x.x.x.x.x connected in the name of Mr.A.Natarajan is not functioning for the past 3 months, even after too many complaints in the Fault Booking System and personal visits to the concerned authorities in the telephone exchange. Even the fault booking docket nos. were cancelled without attending the fault. In few instances, people called from the telephone exchange and cheked whether telephone is working. For few minutes it started working when tested, and again went to the non-functioning status. We are promt payer of telephone bills before the due dates. For the non-functioning of telephone, even the department did not consider any rental rebate. Now we request the authorities through this that the department should take up some action to rectify the fault permanently for the proper functioning of telephone.


    Last edited by ganpat1956; 18-10-09 at 10:28 PM. Reason: pls avoid posting phone/mobile no.s and mail ids

  2. #2
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    Dinesh
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    Default Re: Telephone not functioning for the past 3 months


    File and RTI application to BSNL and ask them information about the number of complaints booked for your number, cause of delay, name of person responsible for the delay etc.

    Please read our Guide Section to know more about the RTI Act and read this post you want to know on how to file an RTI application.

    In case you need further help please post it in the relevant section and our members will be happy to assist you. You can also post the copy of your draft so that members can suggest your additions/corrections.

  3. #3
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    ambrish
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    Default Re: Telephone not functioning for the past 3 months


    Dear Ramasubramaniam

    1. U can file RTI application as suggested by Dinesh Sir.

    2. File a complaint with Commercial Officer of BSNL and ask for rent waiver for those days, when your phone was out of order. Wait for 15/20 days if no action, file RTI application for the action taken report on your complaint. Please read: http://www.rtiindia.org/forum/blogs/...-rti-2005.html

    For detailed information on how to draft & file an RTI application, please see the All About RTI links on the homepage & RTI Guide section of the portal.
    AND

    How to make RTI application effective (by JPS Sir) : http://www.rtiindia.org/forum/blogs/...effective.html

    If you have any further doubts, please post them here and our members will be pleased to guide you further.

    regards

  4. #4
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    J.P. SHAH
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    Default Re: Telephone not functioning for the past 3 months



    Following links will also be useful:

    Central Govt appln:
    http://www.rtiindia.org/forum/blogs/...govt-info.html

    Pending:
    http://www.rtiindia.org/forum/blogs/...ding-govt.html

    Consumer problem
    How to manage consumer problem - Big Helpers Community

    I understand that there is some rule that if phone is not functioning for 7 days or more BSNL cannot charge rentals for the whole month.Pl visit website of TRAI, where U will get directives of TRAI to all telephone service providers.
    It takes each of us to make difference for all of us.

  5. #5
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    Name:
    Pawanjeet Singh
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    Question BSNL's faliure in service


    I am using BSNL Broadband Service, unlimited home plan. On 13/10/2010 early morning I placed a complaint regarding my land line phone which is not working. The man sitting at BSNL complaint office registered that. After continuous reminder a man visits at my home on Saturday 18/10/10. He just checks the joints and goes back saying its okay here, am going to check the fault, but he did not come back.
    I want to know what action I can take against BSNL for their failure in service.
    Please suggest how I can get this information:
    1. How many days BSNL require to fix the complaint.
    2. What happens if they fail to start phone service within 7days
    3. Is there any provision to get the rebate for those days in which phone was not working due to the failure of BSNL service

  6. #6
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    ambrish
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    Default Re: Telephone not functioning for the past 3 months


    Dear Mr. Thapar

    Please read this full thread.

    regards

  7. #7
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    Manoj
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    Default Re: Telephone not functioning for the past 3 months


    dont ask questions mark querriess they are not nenable u/s 2(f). ask the action taken report on your complaint. day to day status of your complaint. name and address of the officials that responsible on take a action on your complaint etc.

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