Quote:
Originally Posted by ganpat1956  Comparison
Drawing a comparison between the RTI Act and citizens’ charters, Mr. Moily said, “The latter is a document which represents a systematic effort to focus on the commitment of the organisation towards its citizens in respect of services.” The RTI Act was a legal instrument while the charter was not legally enforceable. The charter was a tool for facilitating the delivery of services to citizens in terms of standards, quality and time, he said.
The four features of the charter, according to Mr. Moily, are: responsibility for service delivery, performance standards, compensation for non-performance, and instant redressal mechanism. “A lot needs to be done to make citizens get good value for public money. The charter is one of the necessary tools in this struggle to make citizens the sovereigns and the Government their servant,” he said. |
Can some member please clarify, that if a citizen finds that a "Citizen's Charter" of any Government department or organistaion is not being followed, what can he do ? Since , it is not "legally enforceable", what options does the citizen have ? Any suggestions ?