Question: DUTY LAPSES OF LIC staff

[jayeshshah]

LIC OF India
Chairman
Mumbai


Re: Information required under RTI Act

I had submitted the payment of premium by cheque at Branch in Borivali No.902. By mistake I had written the date on cheque of 2009 instead of 2010. The cheques was returned inspite of availability of fund in my Bank account. Now LIC is telling me that I had made the mistake and there is no duty of LIC employee to check the details filled in the cheque. Further they are not ready to accept the cheques. They want only cash. I wanted to make payment by Bankers cheque which they are not ready to accept. Further staff at the branch is giving me threat and they told me to go and make complani anywhere I want to make. They are not afraid of it as it is not their duty to check the details in the cheque.

I wanted to know under RTI whether it is duty of staff accepting payment to verify the matter on cheques before sending it for realisation. Branch told me they are not suppose to check anything. Policy holder is only responsible for this.
Further I wanted to know if it is duty of staff to check the thing and if they have not checked then want is penalty for them. Because I have to make payment by Bankers cheques for which payment of banks charges i have to make and additional payment of another charges of Rs.135 is payable by me to LIC. I am really surprise to see the LIC website there is no system for the complain against the branch. Why this is so. They only wanted to receive the money but do no wanted to listen any complain to their customers against them or their staff.

Jayesh Shah

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[mahekovoor]

Sponsorer

LIC OF India
Chairman
Mumbai


Re: Information required under RTI Act

I had submitted the payment of premium by cheque at Branch in Borivali No.902. By mistake I had written the date on cheque of 2009 instead of 2010. The cheques was returned inspite of availability of fund in my Bank account. Now LIC is telling me that I had made the mistake and there is no duty of LIC employee to check the details filled in the cheque. Further they are not ready to accept the cheques. They want only cash. I wanted to make payment by Bankers cheque which they are not ready to accept. Further staff at the branch is giving me threat and they told me to go and make complani anywhere I want to make. They are not afraid of it as it is not their duty to check the details in the cheque.

I wanted to know under RTI whether it is duty of staff accepting payment to verify the matter on cheques before sending it for realisation. Branch told me they are not suppose to check anything. Policy holder is only responsible for this.
Further I wanted to know if it is duty of staff to check the thing and if they have not checked then want is penalty for them. Because I have to make payment by Bankers cheques for which payment of banks charges i have to make and additional payment of another charges of Rs.135 is payable by me to LIC. I am really surprise to see the LIC website there is no system for the complain against the branch. Why this is so. They only wanted to receive the money but do no wanted to listen any complain to their customers against them or their staff.

Jayesh Shah

dear jayesh,

As per the existing rules of LIC,when a cheque is dishonoured(due to whatever reason),next payment will be accepted in cash only.

The cashier might not have noticed the year of your cheque.This happens normally every year,when the year changes,we forget it as in your case. It is true that the cashier should have checked it.

I donot think RTI will have any role here.