Need Help: Passport renewal

[rkhyd]

Hi

Im from Hyderabad. In order to get my passport renewed, I visited the regional passport office, where the enquiry dept asked me to book an appointment date by logging onto the online registration page of passport.gov.in. So, I tried it several times, but have faced a problem. The "File No." of my passport has 21 characters, including 4 special characters(my passport is 10 yrs old). Where as the new passports have only 12 characters, with no special characters. This online registration form isnt accepting the 21 characters at all, not even the special characters. So Im struck at this page itself.
NExt, I have tried to get the same for my brother's passport which is 4 year old. His file no has 12 characters only. So I have been redirected to the next page, which showed me a prompt with the tentative appointment date. In order to confirm my appointment, Im again supposed to click on the date column and choose the same/alternative date. But here is the problem. The "Date" dropdown list is NIL. Its only showing an empty list.

We are planning to shift to US very soon. So kindly help me with this problem. Hoping for a fast reply from each one of you. Thankyou.

Bye.

[jps50]

Pl narrate your problem in writing and through email to the concerned RPO. If they do not act/reply in say 25-30 days, file RTI appln by referring to my blog on "any thing pending with govt?". For format and guidelines you may refer my blog on central govt info. You can also navigate "ALL ABOUT RTI" icon on home page of this portal.