My query is "can DHBVN disconnect the electricity connection within one week of the last payment date because of non payment of bill? (when you are not at home) and when there is a current billing issue (no arrears) and when you have put up the complaint/application in writing to DHBVN requesting to correct the bill and change the meter. Below is my case:
I live in Gurgaon and recently I had received my electricity bill which was several times more than the regular bill I get. I submitted application to respective DHBVN office in Gurgaon and provided all the details. I have also escalated the issue to the senior officers. I have also followed up several times related to my problem. Same month I went out for few days and when I came back I was shocked to see that my Electricity connection was disconnected and my meter was taken away from the locked panel , and the lock was broken. You can imagine in Summers what you have to face with your family and when you open up your Refrigerator (full with items) which is not working from past few days...... Luckily I had one contact number of Senior DHBVN officer and I called and the officer helped me and send someone to check, When I checked with DHBVN staff who came to check they told me your connection is disconnected because you have not paid the bill. Is DHBVN not suppose to reply in writing when there is a complaint of a customer? I can not explain how much harassment, pain, frustration, sleep less nights one and the family has to face when you follow the right process to resolve such issues. I was surprised to see the number of such cases in the office. Men, women, old citizens were running around from one desk to other for help . Every second person was there because of the wrong billing/meter problem. You can get help only if you pay a so called "service charge". I think this is a story of common man. I would like to acknowledge and mention that I came across with one person in the entire DHBVN team (I interacted with ) who tried level best to help me and I wish we can have more such people in the system.