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  1. #1
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    Dec 2010
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    Mumbai
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    Name:
    Ranald John
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    Question How To Obtain Incoming Call Details From Mobile Service Provider

    Hi,

    I am a Loop mobile subscriber and wanted to know if I had to obtain incoming call details from my service provider for the months of July & August 2010 what is the procedure that needs to be made to get these details.

    I have mailed my request to them but their response has been that standard operating procedures do not permit them to give out itemised billing beyond three months. The reason I am posting this query is because the incoming call details are very crucial for litigation purposes.

    Looking forward to a response & your help in reply.

    Regards,

    Ranald John


  2. #2
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    Apr 2008
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    Name:
    ambrish
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    Default Re: How To Obtain Incoming Call Details From Mobile Service Provider

    Dear Member

    This portal is meant for discussion regarding the Right To Information Act 2005 (RTI Act 2005).Better contact your service provider for this.

    regards



  3. #3
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    Ranald John
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    Exclamation Re: How To Obtain Incoming Call Details From Mobile Service Provider

    Ambarish,

    I guess I needed information on how does one activate the RTI in the case mentioned above & if this is the reply coming from your end then I guess it's pointless writing to such forums.


  4. #4
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    ambrish
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    Default Re: How To Obtain Incoming Call Details From Mobile Service Provider


    Dear Member

    1. TRAI has already issued guidelines in this regard & your service provider is not following the same, u can complaint with TRAI. Guidlines u can check here : TRAI :::::::

    2. RTI is not applicable on private operators. If your service provider is private player then RTI cant help u much here.

    3. If its public sector service provider u can apply for details following normal procedure and in case of no action u can file RTI application for status.

    4. Please also read: How to manage consumer problem - Big Helpers Community

    regards

  5. #5
    Join Date
    Dec 2010
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    Name:
    Ranald John
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    Post Re: How To Obtain Incoming Call Details From Mobile Service Provider


    Thanks for the information & help rendered just wanted to know if private operators do not come under the RTI Act then how are they brought to task because under the TRAI code of conduct prescribed they have mentioned escalation to be made to nodal officer then appellate authority who are representatives of the private operators themselves.

    Regards,

    Ranald John