Non- Receipt of AD

[shan]

I had filed a first appeal & despatched it through Registered Post with AD.Till now , I have not received the AD postcard back. In fact , on other matters as well , I never receive the AD postcard back , which normally should , & is a proof of delievery with the sender.

My quest. is , can I file for inf. under RTI act with the post office , asking them about the non-receipt. If so , then how to frame, as I read somewhere , on this forum , not to use the word WHY,,,while framing an appln.

like , Why , I have not received the AD ?
Also , who would be the PIO here....CPIO or designated PIO in the circle.



I seek the help from veterans, please.

Shan

[jiwateshwar]

the following body would be suggested for your letter,---

to,
CPIO
Head Post Office
City
State

Sub: Info under RTI

sir,
i had sent a letter through your post office at XXXXX place. Following are details of the letter

Registered Post Number: XXXXXXXXX
Date of posting: XXXXXXXX
Adrress of post office posted from: XXXXXX
address of the recipient: XXXXXXXXXXXXXXXX
Acknowledgment card attached: YES
Total Amount paid: XX Rs.

Kindly find attached a copy of the receipt for the above mentioned letter obtained upon posting it.

Please provide me the following information regarding the above mentioned letter,

1. Copy of the proof of receipt of my letter by the addressee.
2. Copy of the proof of receipt of the acknowledgment card by myself.

++++++++++++++++++++++++++++++++++++++++++++++++++ +

By the way, I would let you know that speed post and registered post have special acknowledgment cards. You cant use the normal yellow ones with them. But then again, even these special cards are not sent back to the sender by these postal workers. To be quite frank with you, once I visited a post office and asked them to provide me a acknowledgment card which I wanted to attach with my letter. The employee laughed and told me not to waste money on the acknowledgment card, He then turned to his friend sitting besides him and laughingly joked "we know what we do with acknowledgment cards.. haha" pointing to a heap of cards lying in a dirty corner next to a leaking tap and gathering dust and getting wet. This really needs to be checked and Im glad you brought this up!

[shan]

thanx singh sb....

Now , I have two cases here. Can I club , both of them in one appln. or file two different ones.

Yes , We must all do our bit , to check the chalta hai attitude of these babus, who eat out of our tax & make us believe that we are dependent on them...

Appreciate ur response. Pl. do clear my above query as well..

Shan

[colnrkurup]

Generally the Customer Care Section of the Postal Department is reasonably good. I had found that the AD card system is a waste. It seldom reach back nor there any proof of its delivery back. It is not advisable to waste time in tracking AD Card. Even otherwise, in case one suspect non deliery of a registered letter, there is a system to complain its non-delivery. The postal department track it and intimate the delivery details.

However I suggest you that in case of registered/speedpost letters, irrespective of non-receipt of AD card back, you may presume as delivered to the adressee unless it is returned undelivered. In the case of RTI application, if the PIO reply you of non-receipt of your application sent by registered post you should reply him that it has been sent by registered post on....enclosing photostat of the postal receipt. Simultaneously you should prefer a complaint to the postal authorities about non-delivery of the particular registered letter. If the address is correct, there is hardly any chance of such letters being not delivered.

[jiwateshwar]

Shan,
Yes you can club two cases together. In some states such as Karnataka, there are restrictions on such practices, but in other states nothing such is existent yet. So you can go ahead with clubbing the two into one. Good luck. And do let us know what happened. Also add the following question

Q: How many Acknowledgment cards were sold by you department this year.
q: Kindly provide proof of delivery of these.

The ack cards which are attached with speed post and registered post cost you around 12-22Rs depending upon the location. These are signed by the receiver in front of the Postman, and then delivered to the sender who has to sign the register for having received his card back.

[shan]

thanx dear Col. & JS....

[colnrkurup]

I am not aware of the requirement of delivering the AD card back to the sender on obtaining the senders signature in any register by the postal authorities.Can you ki8ndly check and ascertain this aspect ? I might have send hundreds of such Regd letter with Ad and there is not a single instance where anyone has obtained my signature on delivery of the AD card back. Can you quote the relevant section of the rules of postal department to ascertain this vital aspect.

[shan]

Col. My experience , while , receiving the Registered post with Ad, is that the postman does take the signature on the AD card. Now , whether , he puts it back in the relevant bag or not is a big question mark ?

I have also received the AD cards , back on many occassions, acknowledging the due receipt by the receiver.

An interesting observation , here , is that I have received these AD cards back from West India ( Mumbai ).....& Never from Northern India. ( Ghaziabad/other parts)

Shan

[jiwateshwar]

Col saab, in the very begining itself I have made it clear that these are special AD cards. Not the regular ones you attach to normal post. Reg post and Speed post, both need a special ad card which is not always available at all post offices. kindly check with your head post office.

[karira]

Shan,

Basic objective is to get a proof that the application/appeal was delivered.

If you do not get the AD card back within a reasonable time (I normally wait for 10 days), just write a simple letter to the Post Master at the post office where the letter was posted, asking for proof of delivery. Do not forget to attach the photocopy of the receipt that was given to you at the time of posting. Invariably, you will get a written letter from the department stating that "your letter....was delivered on....etc....". That will be the proof that the PIO/FAA/SIC/CIC did receive the letter.

[colnrkurup]

Dear Mr.Jiwateshwar,
Yes. I have used the Special AD Card of speed post many times. I am not aware of the provision of the Postman obtaining the sender's receipt while delivering back the receipted AD card. I shall defenitely ask this to the Post Office soon

[jiwateshwar]

Col Saab,
It must be a local practice then. In Chandigarh, if by luck one does receive the AD card back, then he has to sign the register which the post man carries with himself.

[colnrkurup]

It cannot be a local practice. What you wrote has sense in it. As per the departmental procedure taking receipt of AD card might have been vogue. Somehow it might have landed in its present state in almost all places except Chandigarh and no one might have observed it so far. Non-receipt of AD card back was a serious lacuna prevelent now. If your claim is right, the postal department is liable to produce proof of delivery of AD card. Hope Dr.Pathak read this and give us a correct position.

[shan]

Originally Posted by karira

Shan,

Basic objective is to get a proof that the application/appeal was delivered.

If you do not get the AD card back within a reasonable time (I normally wait for 10 days), just write a simple letter to the Post Master at the post office where the letter was posted, asking for proof of delivery. Do not forget to attach the photocopy of the receipt that was given to you at the time of posting. Invariably, you will get a written letter from the department stating that "your letter....was delivered on....etc....". That will be the proof that the PIO/FAA/SIC/CIC did receive the letter.

True

I had made a web base complaint for Registered Letters with Acknowledgment --Non Receipt of ACK / Proof of Delievery, against which I got a complaint No. Later on , the status reflected delievered. I immediately commented...pl send me the Ack. card.

Today , the postman delievered , the printout of that page , duly stamped & signed by the senior supdt, Post office , city division.

I guess u r right karira, the purpose is achieved...

But the Big question , remains , why do we have to pay extra money for Ack card & everyone doesnot / can not track through the internet. The provison provided by the Post & Telegraph must be utilised & service obtained...

Shan

[jiwateshwar]

Please see my post Another step towards e-RTI application

The above thread talks of my first appeal in a case where the delivery of my RTI application was delayed by the collecting agency. During the hearing the FAA told me that he would give me in writing as to why it was delayed and also punish the erring official. However I insisted on more than just that. I explained to him that the purpose of my appeal and RTI was not to seek punishment but it was to set things right. I explained to him that in present circumstances I would have to visit his collection center 3 times

1. to submit the application
2. to make sure they have forwarded it
3. to make sure that the application has duly reached the intended receiver.

These arguments put up by me became the basis of what followed. Thus it is not not one time thing. One has to make sure that such things do not happen.

No doubt that Mr Shan here made a complaint at the website and everything fell in place after that. No doubt that it was very easy to make a complaint online. But is it something he has to do each and every time he needs a proof of delivery. Had this been a stray incident, then one could ofcos let it go. But that is not the case!

[shan]

After making all the noises & complaints , at the Head Post Office & sub -Post office , one of the three ACK. Cards arrived. No doubt , to ensure the services the stamped delievery report had come back earlier.

My point is that on one hand we are in the process of e-RTI for people who have the skills & resources like printers to take out the delievery report. What about a aam admi , who still relies on the system of Registered letter with AD. And he is willing to pay for the service , but does not get back , what he has paid for.

Morale : The services are paid for & acknowledged but the system to ensure that the delievery back to the sender is absent.