State Bank of India cheque book charges

[nairit]

Hi everyone.
I joined today and my problem is as follows:
Recently I applied for a savings bank account at my nearby SBI branch. I applied under YUVA Savings Bank Account. When I received my ATM Card & Cheque Book, I applied for Multi City Cheque on 28th April 2011 as I was told that I would get 25 free Multi City Cheque leaves in a calender year because I am a YUVA Savings account holder.

However, Rs 75 (Rs 3 x 25 leaves) was debited from my account for the same instantly. I sent an email to customer care asking why I was charged for MCC when it was shown to me that in case of a YUVA Savings account holder, "Multi-city cheques will be provided, out of which 25 cheque leaves will be free in a year. (This will be done without a request)". The bank showed me this clause at the time of applying for account.

Anyway, reply came that I should contact my home branch regarding this. When I picked up this matter with the person concerned at the bank, I was told it was an automatic process and they had nothing to do with the deduction. They instead asked me to contact customer care again for further course of action. Thats pure harassment!!

Now my question is: Is there any chance that I can file an RTI application and get to know of the true details? If there is a possibility, the please tell me the process of filing such an application.

Thank You

[aslamkhan]

Sponsorer

yes you can file RTI application to SBI regarding the issue. and ask for
copy of norms for 25 free Multi City Cheque leaves in a calender year for YUVA Savings account holder.

[nairit]

What else should I ask in the RTI application?

[ambrish.p]

Dear Member

have you filed any complaint in this regard ??

https://www.sbi.co.in/user.htm

regards

[ranjitchona1]

follow the above as advised and secondly lodge a written complain to your branch. and wait for 15-20 days before shooting application under RTI.