One of retired employees of a public sector bank received less gratuity and commutation amount of pension due to error in calculation at head office of the bank. He represented the matter in Jan & Feb 2011. Retired employees’ Association also followed up with the bank. The bank was silent without any action or reply. My help was sought for RTI by Association. I guided entire process of RTI from April 2011 to efiling of Second appeal on 18-09-2011. Copy of second appeal was emailed to CPIO, deemed CPIO and FAA at Head Office of the Bank. I am informed on 02-10-2011 that the employee has got Rs.60000/- as short paid gratuity and difference of commutation is also paid to him.

At least a dozen retired employees in this area have got their problems solved with the Bank through RTI in last one year.

RTI does work