RTI to get Bank's video surveillance records

**trey** · 10-21-2011, 08:22 PM

Hi RTI community members,

This is my first post on this site.

Almost everyone will agree that State Bank of India has one of the most rude and unprofessional staff. I had my own bad experience-:

I visited the branch to apply for visa debit card. The clerk who process debit card request said he knew nothing about this card and asked me to go see the branch manager. The branch manager very rudely asked me to leave the cabin and bring the person on whose advice I came here. When called; the employee simply refused and said he never sent me to his cabin, on hearing this the branch manager started shouting like hell in front of two more people and asked me to leave. He didn't even listened to my arguments and assumed that I was lying. I suffered mental agony due this.
I feel aggrieved and want to make that branch manager pay for his unprofessional behavior.

I want to file complaint in consumer court and banking ombudsman. But before that I need to collect some evidence. I guess that RBI has made it mandatory to keep the video records for a certain period of time. I want to get copy of that day's video through RTI. So that same can be produced before the jury as an evidence.

**jj99** · 10-21-2011, 08:34 PM

Sponsorer

Even though if you get video ( but this will not be video as you seem to be, it will be in form of images ) which will have no sound so getting images will not be good enough in your exercise

What you can do is file a simple application to branch manager of what you want after around 20 days file RTI as to what has been done on my application and who is responsible for that job
and what he/she has done.

only after this you start what you intend

**trey** · 10-21-2011, 08:50 PM

@jj99

I have seen the real time surveillance myself. Those are good-quality video records not images. And the branch manager was shouting with aggressive hand movements, eventhough sound may/may not be recorded; the video records will confirm my presence at the time which the manager cannot deny. It will also confirm that I was made to run from here and there by the bank clerk thus rendering poor service. Where can I file RTI to obtain these records?

**jps50** · 10-22-2011, 07:46 PM

Please file RTI application addressed to branch head/ACPIO of the same branch seeking video footage of particular day and tentative time from --- to --- hours by referring:

Central Govt application:
http://www.rtiindia.org/forum/blogs/...govt-info.html

As a note, please quote attached decision of Central Information Commission by which it ordered supply of CCTV footage to railways.

You can pay Rs.10 in cash to branch head as filing charges.

Please also peruse:

Bank problems:
http://www.box.net/shared/12ijyj35xivah5ft3tt8

**smbhappy** · 10-22-2011, 08:14 PM

While asking for the video footage, do as advised in the post No. 2 & 4 by JJ and JSP.

Besides, cover the entire incident in a letter and shoot that off to the branch manager, naming him and the other employee who guided you there in a shape of a Notice under the Consumer Protection Act 1986, alleging there in the mall treatment, mental agony, harassment, insufficient and deficient service etc.