My sister applied for ATM card in Bank of India. Now the same document lying with the bank. She is not well and under treatment in Delhi. So she has authorized me along with an authority letter to collect the ATM card and PIN no from the bank.
The Asst Manager has handover the ATM card to me but the Manager of the bank having the PIN no is denying to hand over the PIN even after showing the proper authorised letter.
QUESTION: My question is as my sister is unable to come and the manager is insisting to handover the PIN only to the card holder. Is their any provision in the banks to handover the documents after showing the proper authority letter? Kindly try to answer ASAP as my sister is very much in need of the money.
Shiv Nath Singh Chauhan