[snkmoorthy]

ombudsman [lok pal] will investigate into your complaint and advise corrective measures; he has the powers of a civil court but he can only recommend compensation but cannot grant compensation for deficiency of service. as of now, it is not a very strong institution; better way is, if you think you have a strong case, to approach the consumer forum for compensation ; you may file the case at your place; the local forum has jurisdiction ordinarily but in the case of some contracts, who will have jurisdiction is provided in the terms itself. other questions have been answered by learned members.