kunwarranjeet

Dear Sir,

Would like to know what action a consumer can take when a reputed entity of Gov. i.e. MPEB harassing consumers by Irresponsible authorities and unmannerly behaved execution staff.
My case : I have been paying my monthly bill of Rs. 1500/- per month from 1 Yr.,since the builder has not given us possession of property with permanent residencial elec. connection,and the connection was temporary.
Recently in Sep-2011 After approaching several times and requesting for permanent connection with residential unit calculated charges at my residence address I have been intimated to [Security]deposit Rs.3000/- against permanent connection further after depositing the sum, after Sep.2011 I have received the monthly consumption bill of Rs. 444/- which was submitted before the timeline.
Same was continued with slight difference in amount for consecutive 4 Months,
Even in the mean time 3-4 times my connection is been disconnected by surveyor with a reason of old-due.
When I have shown my receipts, Assistant engg.considered my case with v.arrogant manner and suggested to pay 200/- AC/DC Charges.
The question arises first why I should pay for the mistake of their up-dation in their records delay, although to manage the situation and paid the said amount and requested not to repeat the same next time.
But These people never keep the things on proper way, annoyed several times atlast when I warned them to report to senior authorities they have asked me to submit Original receipt of Security dep. which was already submitted to them as I have xerox copy they asked to submit a application stating humble regratt for mishandling of receipt, as the receipt was misplaced by them why i should write such letter ?
I such situation AE & Execution authority refused to consider my case and directed to deposit entire due.
Such behavior is unbearable kindly update for right channel for complaint escalation.
Also the rights of subscriber to receive bills on regular basis.