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Thread: RTI for ATM Failed Transactions

  1. RTI for ATM Failed Transactions


    I used the RTI format as suggested by Prasad Sir and got my amount reversed


    Brief Facts: The Appellant tried to use ATM of ABC Bank located at xxx, a transaction for Rs.15,000/- has been failed, and
    even without disbursing cash through ATM, account was debited.


    Information Solicited:

    1.Please provide certified copy of failed transactions on 31.10.2017 at ABC BANK ATM at xxx with ATM ID 1234 from 10 a.m to 10 p.m

    2.Please provide certified copy of EJ/JP Log (Electronic Journal / Journal Print) for the ATM transactions on 31.10.2017 at ABC Bank ATM at xxxx with ATM ID 1234 from 10 a.m to 10 p.m

    3. Please provide certified copy of EOD Report (End of Day Reconciliation Report) and Cash Verification Report of the ATM at xxxx with ATM ID 1234 for 31.10.2017 and 01.11.2017

    4.Please provide copy of ATM camera and CCTV camera recordings on 31.10.2017 at ABC Bank ATM at xxxx with ATM ID 1234 from 10 a.m to 10 p.m on a CD/DVD

    5.Please provide certified copy of Switch Report for ATM transactions on 31.10.2017 at ABC Bank ATM at xxxx with ID COBWO037201 from 10 a.m to 10 p.m



  2. Re: RTI for ATM Failed Transactions


    The application can further be condensed and may be lodged through their own bank forwarded to ATM Bank electronically.(email)

    Subject matter of Information:transactions on......... at..... BANK ATM at xxx with ATM ID ......1234 from .........to..........(seek one hour)
    Special request: Provide electronically to e mail...............and debit charges to ............bank account of..............SB No............(IFSC code). RTI fee can be debited to SB A/c No........of .....................who is the applicant. Information may be provided to depositor's bank with CC to depositor's email, as depositor is victim of failed transaction .

    Information solicited:
    1.Please provide certified copies in CD Format (Converted in PDF/JPeg)
    a Failed transactions b)EOD report. 3)CVR Report 4)CCTV footage in ATM cabin 5)Switch report



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