ICSE board & school charged with service deficiency

Statesman News Service

DHENKANAL, Dec. 19: District Consumer Dispute Redressal Forum president MK Mohanty and member SC Sahoo has directed Council for the Indian School Certificate Examinations, New Delhi and Montfort school principal to pay Rs 50,000, including Rs 2,000 to the complainant as compensation for deficiency of service and unfair trade practice and frustration to one girl student of the school. The forum directed so on lack of transparency in showing examination valuation marks under Right to Information act. Rs 2000 to the complainant for the expenses of the litigation.

According to judgement order copy and complainant Amruta Bharati's father Mr BK Mangaraj filed a case on charges of deficiency of service. His daughter had appeared in final examination of ICSE in March, 2007 and result were declared on May 19, 2007. But the complainant was unable to know the marks secured by her separately in theory and how much awarded on internal assessment. She secured 614 out of total 700 marks 87.7 per cent in seven subjects but expressed dissatisfaction. Despite repeated reminders principal allegedly humiliated her and so no scope of knowing either the marks secured in practical and external are possible. She claimed that had she got more marks she could have topped and taken admission in reputed colleges like BJB or Ravenshaw College. In reply the principal denied so on pretext of confidentiality of declaration of marks separately. Principal pleaded that the school is an English medium school of minority community run by Catholic Diocese of Sambalpur and they enjoy all privileges and benefits under Constitution of India. The school is affiliated to Indian School Certificate Examination, New Delhi and exam was conducted on ICSE syllabus.

Meanwhile, the student’s father, Mr Mangaraj, had also sought information under RTI act and was denied, he said.

However, the consumer Forum observed that there is clear deficiency in service and gave order in favour of complainant to ICSE secretary and principal to disclose the internal assessment marks and theory marks separately including cash compensation Rs 50,000 plus Rs 2000. In addition to these the forum also directed them to provide the xerox copies of the answer sheets of English papers for which the student had already deposited Rs 400 and supply copies of answer sheets of all subjects and papers on deposit of the fees within one month from date of receipt of the order.

The Statesman