I'm new 2 RTI . well ,my quest for an answer has brought me here.
Case: I have a post paid reliance mobile connection since the last two years. From inception, I have been harrased with my phone connection being barred , before the due date , for that months particular bill, even though all my payments are on schedule. I have approached the reliance web world many times and the explanation given is that I am exceeding my credit limit of Rs 500(a Rel limit) . And have been promised time and again that, it is their systems problem ,and it will be rectified the following month. But month after month it continues.
Q.1 What does postpaid connection mean as per TRAI ?
Q.2 As a customer do i have any right in this case ?
Q:3 Where & how to address my grieviences and make myself heard ?
I would be greatly obliged for any guidance in this matter.
thanking in advance.