As reported in on 22 April 2008:
National News

Manmohan warns civil services of people’s ire

New Delhi, April 21: The Prime Minister, Mr Manmohan Singh, on Monday warned the civil services of a simmering dissatisfaction among the people with the functioning of the government at all levels. He said, “We must introspect and recognise that there is a great deal of public dissatisfaction with the functioning of the government, at all levels of the government. This challenge the civil services must endeavour to address as a collective entity.”

Addressing senior officials on Civil Services Day, Dr Singh said, “Sometimes perceptions may be more adverse than what reality really warrants. But perceptions matter. Hence, not only should the civil services be fair, honest and efficient, they should also be seen to be so, and endeavouring to be so. The poor and the under privileged complain that the government is biased against them. The business class complains that the government is excessively intrusive and slow to act. The middle-class complains that the government is corrupt and unresponsive.”

The Prime Minister asked the civil servants to place themselves on the side of the disadvantaged in society. Special attention must be paid to the needs of the poor, particularly the Scheduled Castes, Scheduled Tribes, minorities, women and children. Ethics and concern for equity are central to the concept of good governance in a democracy. On the occasion of the Civil Services Day, a team of seven IAS and other officials who showed extraordinary performance in carrying out relief and rehabilitation work during the devastating earthquake in Jammu and Kashmir in 2005 has been selected for the Prime Minister’s Awards for Excellence in Public Administration.

Mr B.B. Vyas, IAS officer, received the award of Rs 5 lakhs, a medal and citation from Dr Singh on behalf of the team on Civil Services Day. A team of 28 officers at the Centre for Railway Information Systems (CRIS) has been chosen for bringing a revolutionary change in the efficiency, effectiveness and performance of the Indian Railways.