Re: Can RTI help me?
This is basically a matter involving "deficiency in service" as defined in the consumer disputes. I suggest you to mail your complaint the the Chief PRO as well as the Chief Commercial Superintendent of the railway concerned, since I feel that the webmaster of CRIS is not the proper authority to act on such complaints. I have come across similar cases in Southern Railway, where the refund has been effected to the passengers.
In the event of unsatisfactory reply from the PRO or the Chief Commercial Superintendent, you can take recourse to RTI. As many of you have lodged their complaints in the complaint book itself, it will be easy to pursue the matter.
Defeat is not final when you fall down. It is final when you refuse to get up.