We have applied for a new ration card on 28th April 2010 at Kandivali (W), Mumbai. Even after several visit to office and reminder to inspector, our application is not moving anywhere. I have registered a complaint on RTI - CIC online portal on 10 Jan 2011. The status of this complaint states "Signed Copy Awaited". Wanted to know if I have to submit any physical form or online application is enough. If I have to submit a form in hard copy, may I ask for the informaation regarding concerned officer and office address please? Thanks for all your help.